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The Internet is an amazing tool. It has the power to change the way we live, and we’re starting to see that potential today. With only a few mouse-clicks, you can follow the news, look up facts, buy goods and services, and communicate with others from around the world. It’s important to UrbanDoctor Technologies Pty Ltd to help our customers retain their privacy when they take advantage of all the Internet has to offer.


We believe your business is no one else’s. Your privacy is important to you and to us. So we’ll protect the information you share with us. To protect your privacy, UrbanDoc follows principles in accordance with worldwide practices for customer privacy and data protection.




  • UrbanDoctor Technologies Pty Ltd : Company that provides digital platform to connect consumers requiring medical services with service provider
  • App: means the smart device application provided by us which allows Users to engage Doctors for the provision of Medical Services
  • Medical Doctor : a person who is qualified to treat people who are ill
  • Personal Information: means information including an opinion about an individual whose identity is apparent or can reasonably be ascertained from the information whether true or not and whether or not recorded in a material form;
  • Rating : A judgement or opinion on quality of interaction of the doctor and service user BY the doctor and service user on an objective scale
  • Consumer: means a person who uses the App and or website
  • Website: a set of related web pages located under a single domain name. In This case being www.urban-doc.com
  • Platform: Digital infrastructure in the form of Applications and Websites used in isolation or together to facilitate Doctor and Consumer interactions.




We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally, this information is requested when you create a Registration ID on the site or when you download free software, order email newsletters or register on the Application. We use your Personal Information for the following primary purposes:

  • To make the site easier for you to use by not having to enter information more than once.
  • To help you quickly find software and provide services or information.
  • To help us create content most relevant to you.
  • To ensure safe and secure interactions between consumers and service providers (patients and doctors)
  • To provide you with the Services, or any other products, information or services you have requested from us;
  • This includes the use of information to travel to your place
  • Administrative and billing purposes
  • Disclosure to others involved in your healthcare, other doctors, Allied health and pharmacists
  • To comply with any legislative or regulatory requirements eg. notifiable diseases;
  • To create an account for you if you have registered with us;
  • To evaluate and improve our service to you
  • To contact you
  • To process any payments
  • To market our products and services to you.
  • To communicate with you about information, products and promotional offers.
  • To compile anonymized statistical demographic information on the use of healthcare in Australia.


If you choose not to register or provide personal information, you can still use most of urban-doc.com. But you will not be able to access areas that require registration.


If you decide to register, you will be able to select the kinds of information you want to receive from us by subscribing to various services, like our electronic newsletters. We will also use this information to contact service providers to complete the confirmation process.




Cookies are small files stored on your computer that allows a website to recognise you when you return to that site. The use of cookies does not allow websites to access any information on your computer.

If you want to prevent cookies being stored on your computer in future, you can easily change your web




We will provide you with the means to ensure that your personal information is correct and current. If you deliberately provide incorrect information this will adversely affect the overall purpose of the digital platform and service we provide. You may as a result be excluded from using the digital platform. You may review and update this information at any time. The website allows you


  • View and edit personal information you have already given us.
  • Tell us whether you want us to send you marketing information, or whether you want third parties to send you their offers by postal mail.
  • Sign up for electronic newsletters about our services and products.
  • Register. Once you register, you won’t need to do it again. Wherever you go on www.urban-doc.com your information stays with you.




Urban-Doc.com has taken strong measures to protect the security of your personal information and to ensure that your choices for its intended use are honoured. We take strong precautions to protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.


We comply with all necessary requirements to your e-commerce transactions to be safe and secure.


UrbanDoc strictly protects the security of your personal information and honours your choices for its intended use. We carefully protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.


You also have a significant role in protecting your information. No one can see or edit your personal information without knowing your user name and password, so do not share these with others.


Please phone the pharmacy,  if they have any issue in dispensing our scripts and give a verbal order.

It is the responsibility of the doctor to sent the  hard copy of the signed scripts to the pharmacy within 7 days.



Parents or guardians: we want to help you guard your children’s privacy. We encourage you to talk to your children about safe and responsible use of their Personal Information while using the Internet.


UrbanDoc does not publish content that is targeted to children. However, if you are concerned about your children providing any personal information without your consent, UrbanDoctor Technologies Pty Ltd offers a Kids account. It allows parents to give parental consent for the collection, use and sharing of children’s (ages 12 and under) personal information online.




If for some reason you believe UrbanDoc has not adhered to these principles, please notify us by email at info@urban-doc.com, and we will do our best to determine and correct the problem promptly.




When you leave this Website, you will be going to websites that are beyond our control. Our Policy does not apply to third party websites. We encourage you to read the privacy policies of those third party websites.




UrbanDoctor Technologies Pty Ltd will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on UrbanDoctor Technologies Pty Ltd or the site; (b) protect and defend the rights or property of UrbanDoctor Technologies Pty Ltd and its family of Websites, and, (c) act in urgent circumstances to protect the personal safety of users of UrbanDoctor Technologies Pty Ltd its Websites, or the public.

Patented by UrbanDoctor Technologies. Copyright UrbanDoc 2017-2021. All rights reserved.